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Trust and Safety

Last updated: 06/24/2024

At Outrnr, we prioritize the safety and trust of our community. We are committed to creating a secure environment for all users, including hosts and guests. This Trust and Safety Policy outlines the measures we take to ensure the safety and well-being of our community members.

Secure Transactions

All transactions on Outrnr are processed through Stripe Connect, a leading payment processor known for its robust security measures. Stripe Connect ensures that your payment information is handled securely and that transactions are processed efficiently.

Host Verification

We take host verification seriously to ensure the safety of our guests. Our verification process includes:

  • Identity Verification: Hosts are required to verify their identity through government-issued identification.
  • Listing Review: Each listing is reviewed by our team to ensure it meets our quality standards and safety guidelines.
  • Background Checks: Where permitted by law, we conduct background checks on hosts to ensure a safe environment for guests.

Guest Verification

To foster a trustworthy community, we also verify the identities of our guests. This includes:

  • Identity Verification: Guests must provide a valid government-issued ID.
  • Payment Verification: All payments must be made through Stripe Connect, ensuring secure and verified transactions.


We encourage all communication between hosts and guests to occur through the Outrnr platform. This allows us to monitor interactions and provide support if needed. Communicating outside the platform is discouraged to maintain a secure environment.

Reviews and Ratings

Our review and rating system helps maintain a transparent and reliable community. Both hosts and guests can leave reviews after a stay, which promotes accountability and trustworthiness.

Safety Tips

For Hosts:

  • Ensure your property is safe and secure for guests.
  • Clearly communicate any house rules and safety instructions.
  • Be responsive and available to address any guest concerns.

For Guests:

  • Read the listing details and reviews carefully before booking.
  • Communicate any concerns or questions with the host through the Outrnr platform.
  • Follow any house rules and safety instructions provided by the host.

Reporting Issues

If you encounter any issues or feel unsafe, please contact our support team immediately. We have a dedicated team available to address your concerns and take appropriate action.

Contact Us: Outrnr.com
Attn: Trust and Safety Department
9336 E Nora St, Mesa, AZ 85207
Email: support@outrnr.com
Phone: 480-978-4160

Emergency Situations

In case of an emergency, contact local authorities immediately. Once you are safe, please report the incident to us so we can take the necessary steps to assist you and address the situation.

Changes to this Trust and Safety Policy

We may update this Trust and Safety Policy from time to time. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically for any updates or changes.

By using our Platform, you agree to comply with this Trust and Safety Policy.