Safety & Trust
At Outrnr, we're committed to fostering a community of trust and safety. Our platform is designed with multiple layers of protection to ensure that both guests and hosts can connect with peace of mind. Here's how we prioritize your safety:
1. User Verification
1.1 Identity Verification We take steps to verify the identity of our users through email, phone number, and additional verification methods. It's part of our commitment to create a secure environment.
1.2 Background Checks Where permissible by law, we may perform background checks to add an extra layer of trust.
2. Secure Payments
2.1 Payment Protection Our secure payment system encrypts your payment information to ensure that transactions are safe and confidential.
2.2 Transparent Pricing We provide clear pricing with no hidden fees, so you know exactly what you're paying for.
3. Community Guidelines
3.1 Respectful Communication We expect all members of the Outrnr community to communicate respectfully. Harassment, discrimination, or inappropriate behavior will not be tolerated.
3.2 Adherence to Rules Both guests and hosts must adhere to our rules and the local laws of the jurisdiction in which they are operating.
4. 24/7 Support
4.1 Dedicated Support Team Our support team is available 24/7 to assist with any concerns, questions, or emergencies you may have.
4.2 Resolution Center We provide a Resolution Center to help facilitate communication and resolve disputes between guests and hosts.
5. Safety Concerns
5.1 Reporting Issues If you ever feel uncomfortable or encounter a safety issue, we urge you to contact us immediately. Your safety is a priority, and we're here to help address your concerns.