1. Listing Guidelines
1.1 Accurate Listings Hosts are responsible for providing accurate and up-to-date information about their listings, including amenities, availability, and pricing.
1.2 Clear Descriptions Listings should have clear and detailed descriptions to help guests understand what to expect during their stay or experience.
2. Booking and Payments
2.1 Booking Confirmations When a guest makes a booking request, hosts should promptly review and confirm or decline the request within 24 hours.
2.2 Payment Policies Hosts should ensure that their payment policies, including rates, fees, and any additional costs, are clearly communicated to guests before booking.
3. Communication and Interaction
3.1 Responsive Communication Hosts are encouraged to respond to guest inquiries, questions, and messages in a timely manner to provide a smooth booking process.
3.2 Respectful Interactions Hosts should maintain respectful and professional interactions with guests, ensuring a positive experience for all parties.
4. Safety and Security
4.1 Property Safety Hosts should take reasonable measures to ensure the safety and security of their property and guests, including providing necessary safety instructions.
4.2 Guest Verification For the safety of both hosts and guests, hosts should request that guests provide verified identification before confirming a booking.
5. Cancellations and Refunds
5.1 Cancellation Policies Hosts are required to adhere to the cancellation policy selected for their listing. Clear communication of cancellation terms is essential.
5.2 Refund Process In the event of a cancellation, hosts should follow the refund process outlined in their chosen cancellation policy.
6. Reviews and Ratings
6.1 Honest Reviews Hosts should provide honest and accurate reviews of guests based on their experiences, helping to maintain the integrity of our community.
6.2 Fair Treatment Hosts should treat all guests fairly and without discrimination, regardless of their background or identity.
7. Legal Compliance
7.1 Local Laws Hosts should ensure that their listings and activities comply with local laws, regulations, and zoning ordinances.
7.2 Tax Obligations Hosts are responsible for understanding and fulfilling any tax obligations associated with their hosting activities.