Content Policy

Last updated: 10/02/2024

At Outrnr, we strive to maintain a platform that is informative, reliable, and safe for all users. This Content Policy outlines the standards for all content posted on Outrnr, including property listings, reviews, user profiles, and communications between users. By using Outrnr, you agree to comply with this policy.

1. General Principles

1.1. All content must be honest, accurate, and respectful. 1.2. Content must not violate any applicable laws or regulations. 1.3. Outrnr reserves the right to remove or modify any content that violates this policy.

2. Property Listings

2.1. Accuracy

All information in property listings must be accurate and up-to-date.
Photos must accurately represent the current state of the property.
Amenities and features must be correctly listed.

2.2. Completeness

Listings should include all relevant information about the property, including any potential issues or limitations.
House rules and any additional fees must be clearly stated.

2.3. Safety Information

Any safety features (e.g., smoke alarms, fire extinguishers) should be listed.
Information about potential hazards must be disclosed.

2.4. Pricing

All prices and fees must be accurately displayed.
Any seasonal variations in pricing should be clearly explained.

3. Reviews and Ratings

3.1. Authenticity

Reviews must be based on genuine experiences.
Fake reviews or manipulated ratings are strictly prohibited.

3.2. Respectfulness

Reviews should be constructive and respectful, even if negative.
Personal attacks or discriminatory language are not allowed.

3.3. Privacy

Reviews should not disclose personal information about hosts, guests, or other individuals.

3.4. Relevance

Reviews should be relevant to the stay experience.
Disputes about bookings or payments should be handled through customer support, not in reviews.

4. User Profiles

4.1. Accuracy

All information in user profiles must be accurate.
Profile photos should be recent and clearly show the user's face.

4.2. Appropriateness

Profile content must be family-friendly and non-offensive.
Promotional content or external links are not allowed in profiles.

5. Communications

5.1. Platform Usage

All booking-related communications should occur through the Outrnr platform.

5.2. Respectfulness

All communications must be respectful and non-threatening.
Harassment or discriminatory language is strictly prohibited.

5.3. Privacy

Do not share personal contact information (e.g., phone numbers, email addresses) in public areas of the platform.

5.4. Commercial Activity

Solicitation or promotion of external businesses is not allowed in communications.

6. Prohibited Content

The following types of content are strictly prohibited on Outrnr:

6.1. Illegal content or content promoting illegal activities. 6.2. Discriminatory or hateful content based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, or disability. 6.3. Sexually explicit or pornographic material. 6.4. Violent or graphic content. 6.5. Content that infringes on intellectual property rights. 6.6. Spam, phishing attempts, or malware. 6.7. Personal information of others shared without consent. 6.8. False or misleading information. 6.9. Content that promotes competitors or directs users to competing services.

7. Content Moderation

7.1. Outrnr uses both automated systems and human review to moderate content. 7.2. Users can report inappropriate content for review. 7.3. Outrnr reserves the right to remove, edit, or disable access to content that violates this policy. 7.4. Repeated violations may result in account suspension or termination.

8. Intellectual Property

8.1. Users must have the right to use and share any content they post on Outrnr. 8.2. If you believe your intellectual property rights have been infringed, please contact our copyright agent at copyright@outrnr.com.

9. Changes to This Policy

We may update this Content Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

10. Reporting Violations

If you encounter content that violates this policy, please report it immediately. You can report violations by:

Using the "Report" button next to the content (where available)
Emailing us at content@outrnr.com
Calling our content moderation team at 1-800-OUTRNR4

11. Contact Us

If you have any questions about our Content Policy, please contact us at:

Email: content@outrnr.com

By using Outrnr, you agree to abide by this Content Policy. Thank you for helping us maintain a trustworthy and enjoyable platform for all users.